planetfeedback.com

I just wanted to add a little post on a great resource I found recently.  For the last 3 weeks I’ve been having an ongoing issue with Sprint because they couldn’t activate my new phone – something simple I would think.  Every time they would try to activate it, they would get an internal error on their system, they would try many different things, but eventually have to open a help ticket with their internal network engineering to get the problem resolved.  This went on for 3 weeks, and it was getting really frustrating.

Finally I did some googling and found planetfeedback.com.  According to some forums I had found, this site would actually forward your complaint to the applicable customer relations department in a company, and depending on the complaint could actually turn into action.  So I submitted a complaint about Sprint – the fact that it was taking 3 weeks to simply activate my new phone because their network-engineering group wasn’t addressing a problem on their internal system.  After completing and submitting the letter via planetfeedback.com, I got a personal note from an executive at Sprint inquiring about my situation, and almost simultaneously the problem was resolved.  It was a miracle.  I was quite surprised that the site actually worked. And that I got a personal message from the executive with a direct phone number, and email address – something I could never get out of customer service.

Planetfeedback.com. If you have an ongoing issue, and aren’t able to get results the average way (customer service) give it a try.  Seemed to work great for me.